Testimonials

Since the launch of Fonebak plc in 2002, Fonebak has provided recycling support services to Vodafone. Fonebak supports both the Consumer Business Unit (retail) and Enterprise Business Unit (corporate and business customers) by providing different logistics options and support services to meet the customer’s needs. Vodafone is confident that, with the assistance of Fonebak, we meet our environmental obligations under the new WEEE Directive and are able to demonstrate our commitment to Corporate Social Responsibility.

Fonebak has proactively assisted T-Mobile to develop a web-based recycling solution to complement our freepost recycling proposition.

The UK and Irish scheme is called Fonebak® and significantly reduces the waste from old phones that otherwise go to landfill. Measurements linked to the environmental standard ISO 14001 are used to help measure recycling in a verifiable way. The Fonebak® scheme allows mobile phone equipment to be collected, refurbished and re-used or recycled, with very little unusable waste. We recommend this service to our major customers as well. Many of them find it helps them to account for their own environmental impacts as well as to support our own.

Every year we distribute lots of new mobile phones to our customers. Anyone can recycle their unused mobiles and chargers in our shops, and wherever possible these mobiles are refurbished and re-used. We were able to refurbish and reuse 93% of the 586,478 mobiles we received in 2006, with the remainder being recycled.